Cisco Talos IR: fake IT help desk contacts talked staff into remote access in Q3 2026
Cisco Talos Incident Response reported on 29 October 2026 that in several third-quarter engagements, attackers posing as IT help desk staff persuaded employees to allow remote access through legitimate remote monitoring and management (RMM) tools; Help Net Security reported the contacts came by phone, email and Microsoft Teams. In an engagement involving the new VYPR ransomware, a vishing call got a user to start a Microsoft Quick Assist session, after which RMM software already on the network installed an MSI package from a remote IP address, although Talos could not confirm what the caller said. Talos said phishing remained the most common initial access vector, appearing in 37% of engagements, while ransomware and pre-ransomware incidents rose to 27%.
- Social engineering assessment
- Incident response
- Red team & purple team